Download Kayako Desktop For Mac

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  • Mar 26, 2020.
  • We have desktop apps for Windows, MacOS, and Linux, as well as mobile apps for iOS and Android. Get started Downloads. Get Microsoft 365 for free Sign up for free. Teams on your desktop. It's just better. Download Teams Update Teams Linux DEB (64-bit) Linux RPM (64-bit) More options. Mac Linux DEB 64-bit. Linux RPM 64-bit.

Our license keys are cross-platform, so you'll just need to download and install the latest product edition for the respective operating platform (Mac or Windows) from Download page and activate them with the original license key codes.

To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.


Windows Computers please Download and install the following:

Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe


For MAC Computers please download and install the following:

For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier

Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra

For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina

Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: https://login.procirrus.com OR https://myportal.procirrus.com

Installing on Windows Desktops

When prompted save the 'CitrixReceiver.exe' download.

Find the file from your web download folder and launch it.

Start the installation in the Welcome to Citrix Receiver dialog box.

Accept the license agreement and click 'Next'.

For security reasons, do not enable single sign-on. Just click 'Install'.

Then click 'Finish'.


Logging in to your Applications

Open your browser and navigate to your normal login site.

  1. If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
  2. If you don’t use multifactor just navigate to https://login.procirrus.com


Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK


3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”


The LabArchives Microsoft Office Plugin allows Mac users to integrate LabArchives with Microsoft Word, Excel, and PowerPoint. Once installed, you can select 'Open,' 'Save As,' 'Log in,' or 'Detach' all within Word, Excel, and PowerPoint.

Quick Links

Detach from LabArchives

Download and Install the Plugin

  1. Download the program by clicking the triple dot icon, select 'Downloads', and click 'Microsoft Office Plugin.'


Kayako Help Desk Software

2. Open the Plugin Installer file.
 3. Download install mav proxy mac. Select a destination for LabArchives Office Plugin and click “Continue.'
 4. Confirm the Installation by clicking 'Install'. You may need to enter your administrator account information.
 5. The installation may take several minutes.
6. When the installation is complete click “Close.”

Login to LabArchives
In Word, Excel, or PowerPoint, click 'Login' on the file menu, and enter your login credentials on the 'Authentication' window. Select 'Remember Me' to save your login credentials.

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If you are an Australian or UK User, and would like to log into your account, you can do so by following the steps below.

1. Select the “LA Server” tab
2. Click onto the drop-down menu
3. Select https://auapi.labarchives.com if you are an Australian User or https://ukapi.labarchives.com if you are a UK User

For more information on logging in as an Australian user, click here and as a UK user, click here.

If you log in using your institution credentials, see the Single Sign-On instructions.

Save a file to LabArchives:

  1. To save a new document to LabArchives, click 'Save as' in the file menu.
  2. The 'Save Files' window works like the Notebook Navigator. On the drop-down list, select your notebook and expand folders to view a page.
  3. After selecting a page, name your document and click 'Save'

When you select 'Save' within Microsoft Office, you will see the message below. Clicking yes, will upload the document to LabArchives.


Hikvision dvr software activex control. Opena file from LabArchives:

  1. To open a file stored in your notebook, click 'Open' in the LabArchives File menu.
  2. The 'Open Files' window works like the Notebook Navigator. On the drop-down list, select your notebook and expand folders of your notebook to view a page.
  3. After selecting a page, you will see any Word, Excel, or PowerPoint documents stored on that page.
  4. To open a document, select the file and click 'Open.'
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If you open a file that is stored locally and there is a more recent version saved to LabArchives, you will see a message like the one below.


Detach from LabArchives

Documents opened from LabArchives that are also saved on your local drive have a connection to LabArchives. If you do not want the changes to be saved back to LabArchives, click 'Detach' in the file menu.


Install shortcuts in Word 2016 manually

Kayako Help Desk Log In

  1. Open Word
  2. In the gray Mac toolbar on top of the page, Click 'Tools > 'Templates and Add-ins'
  3. Click '+' towards the bottom left corner.
  4. The complete file path to the file: Macintosh HD > Library > Application Support > Microsoft > Office365 > User Content > Startup > Word > LabArchives.dotm. If you can't see the Mac HD on your desktop, this is how you enable that feature.
    1. Click onto the desktop.
    2. Select the Finder menu at the top left-hand side of the screen and then click Preferences.
    3. The Finder Preferences window will appear, where there will be a list of items to select. Check the ones (hard disks, external disks; CDs, DVS, and iPods; connected services) you want to be visible.
  5. Click 'Open'. You might get a warning message. If so click 'Enable Macros'
  6. Click 'Ok' and the window will close and your back in Word.
  7. Click the tab 'File'. You should now see 'LabArchives' in the drop-down menu

Install shortcuts in Excel 2016 manually

  1. Open Excel
  2. In the gray Mac toolbar on top of the page, Click 'Tools > 'Excel Add-Ins.'
  3. Click 'Browse.' in the bottom left corner.
  4. The complete file path to the file: Macintosh HD > Library > Application Support > Microsoft > Office365 > User Content > Startup > Excel > LabArchives.xlam. If you can't see the Mac HD on your desktop, this is how you enable that feature.
    1. Click onto the desktop.
    2. Select the Finder menu at the top left-hand side of the screen and then click Preferences.
    3. The Finder Preferences window will appear, where there will be a list of items to select. Check the ones (hard disks, external disks; CDs, DVS, and iPods; connected services) you want to be visible.
  5. Click 'Open'. You might get a warning message. If so click 'Enable Macros'
  6. Click 'Ok' and the window will close and your back in Excel.
  7. Click the tab 'File'. You should now see 'LabArchives' in the drop-down menu

Install shortcuts in PowerPoint 2016 manually

  1. Open PowerPoint
  2. In the gray Mac toolbar on top of the page, Click 'Tools > 'PowerPoint Add-Ins.'
  3. Click '+' in the bottom left corner.
  4. The complete file path to the file: Macintosh HD > Library > Application Support > Microsoft > Office365 > User Content > Startup > PowerPoint > LabArchives.ppam. If you can't see the Mac HD on your desktop, this is how you enable that feature.
    1. Click onto the desktop.
    2. Select the Finder menu at the top left-hand side of the screen and then click Preferences.
    3. The Finder Preferences window will appear, where there will be a list of items to select. Check the ones (hard disks, external disks; CDs, DVS, and iPods; connected services) you want to be visible.
  5. Click 'Open'. You might get a warning message. If so click 'Enable Macros'
  6. Click 'Ok' and the window will close and your back in PowerPoint.
  7. Click the tab 'File'. You should now see 'LabArchives' in the drop-down menu

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How to uninstall the Plug-In for Mac Office 2011

  1. Click Finder > Macintosh HD > Applications > Microsoft Office 2011 > Office > Startup
  2. Under the Map 'Word', delete the file called 'LabArchives.dotm'.
  3. Click Finder > Macintosh HD > Applications > Microsoft Office 2011 > Office > Startup
  4. Under the Map 'Excel', delete the file called 'LabArchives.xlam'.
  5. Click Finder > Macintosh HD > Applications > Microsoft Office 2011 > Office > Add-Ins
  6. Delete the file called 'LabArchives.ppam'

How to uninstall the Plug-In for Mac Office 2016

Kayako support
  1. Click Finder > Macintosh HD > Library > Application Support > Microsoft > Office365 >User Content > Startup
  2. Under each map for Excel, PowerPoint, and Word there is a file.
  3. Under the Excel folder, delete LabArchives.xlam
  4. Under the PowerPoint folder, delete LabArchives.ppam
  5. Under the Word folder, delete LabArchives.dotm
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